Shipping & Returns
SHIPPING & DELIVERY
- We ship our products worldwide. Feel free to reach out to us if you have any questions regarding international shipping.
- We make every effort to process your order as quickly as possible. We usually dispatch all orders between 1-3 working days. Normally all domestic orders are delivered within 3-5 working days but the final delivery time will vary depending on product availability and the destination to which you want the order shipped.
- Usually, International orders are delivered within 5-10 working days after dispatch. However, the transit times are different for country to country. We would be happy to calculate the estimated delivery time of your order on request. Just mail us what products are you looking to order and the delivery address.
CUSTOMS AND IMPORT TAXES
- Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.
CANCELLATIONS
- One can request for order cancellation before the item has dispatched.
- Orders cannot be cancelled once the order is dispatched and picked up by our shipping partners.
- However, one can request a return, once the order is delivered.
- Brownfolds reserves the right to cancel the order if the pin code area is non serviceable by our courier partners. In such case the same amount as that of order value will be credited back to the buyers account.
RETURNS AND EXCHANGES
- If you are not satisfied with your order within the first 7 days of receiving your product, simply return it to us in like-new condition and we will gladly accept it for a return or exchange**.
- WE WILL NOT ACCEPT RETURN/EXCHANGE FOR ANY DAMAGED/USED PRODUCTS. Original brand packaging and all brand tags should be intact to claim a refund.
- We will verify your claim once we receive the goods and then process a refund.
- Please include the purchaser’s name and order number with your returned or exchanged product. We suggest using a shipping service with a tracking number.
- In case the product is delivered to the buyer in damaged/defective condition, Replacement shall be considered only if the damage/defect is reported to us with photographic evidence in writing within 7 working days from the receipt of product
- We will process your refund immediately after we receive and verify the returned item(s). It may take upto 14 business days for the funds to reflect in your bank account. Sometimes financial organisations take a longer time to process the refund request. However, if the refund hasn't happened by the date we promised, you can contact us at info@brownfolds.com. We will gladly help you.
- If you received your item as a gift, please include any information you have - the order number, the name or email of the person who ordered the gift, etc - and we will make sure you are taken care of.
Products for return or exchange should be sent to the following address:
Brownfolds,1101, Abhishree Adroit,
Mansi Cross Road,
Vastrapur,
Ahmedabad - 380015
Gujarat, India
*Please note that all customers are responsible for the cost of shipping returned or exchanged items to Brownfolds.
REFUNDS
- All cancelled and returned orders are eligible for a full refund. The amount will be refunded to the original mode of payment.
- Refunds will be initiated within 2 working days once we receive and verify the returned item(s) or the order is cancelled.
- Sometimes financial organizations take a longer time to process the refund request and it may take upto 14 business days for the funds to reflect in your bank account.
- However, if the refund hasn't happened by the date we promised, you can contact us at info@brownfolds.com. We will gladly help you.
