Shipping & Returns
We ship-out all orders within 2-4 business days. Normally all orders are delivered within 10 working days but the final delivery time will vary depending on product availability and the destination to which you want the order shipped.
Brownfolds reserves the right to cancel the order if the pin code area is non serviceable by our courier partners. In such case the same amount as that of order value will be credited back to the buyers account.
*Any additional charges like entry taxes, octroi charges are not refundable wherever applicable and shall be paid by the buyer.
**We will verify your claim once we receive the goods and then process a refund.
Please include the purchaser’s name and order number with your returned or exchanged product. We suggest using a shipping service with a tracking number.
In case the product is delivered to the buyer in damaged/defective condition, Replacement shall be considered only if the damage/defect is reported to us with photographic evidence in writing within 7 working days from the receipt of product
We will process your refund after we receive and verify the returned item(s). It may take upto 14 business days for the funds to reflect in your bank account. Sometimes financial organisations take a longer time to process the refund request. However, if the refund hasn't happened by the date we promised, you can contact us at firstname.lastname@example.org. We will gladly help you.
If you received your item as a gift, please include any information you have - the order number, the name or email of the person who ordered the gift, etc - and we will make sure you are taken care of.
Products for return or exchange should be sent to the following address:Brownfolds,
*Please note that all customers are responsible for the cost of shipping returned or exchanged items to Brownfolds.